Alladin99 respects every player's privacy. This policy clearly explains how we collect, use, store, and protect your personal information — in plain language, without confusing legal jargon. Please read it carefully before registering or using our platform.
This is not just a promise on paper — it is how we operate every day to protect your data.
Alladin99 collects your personal information only when it is genuinely necessary to provide the services you request. We do not collect excessive or irrelevant data beyond what is needed to operate our platform. Below are the categories of data we collect and the purposes for which they are used:
During the registration process and while using the alladin99 platform, you may be asked to provide:
When you use the alladin99 platform, our system automatically records the following technical information for security and service improvement purposes:
To process deposits and withdrawals, alladin99 records transaction details including the amount, time, payment method used (e.g. Touch 'n Go eWallet, DuitNow, GrabPay, FPX), and transaction status. Please note that full bank account numbers or complete digital wallet details are not stored in alladin99's system after a transaction is completed — only a summary transaction record is retained for audit and customer support purposes.
Alladin99 uses your personal data only for specific and legitimate purposes. We do not use your data in ways you would not expect or have not consented to. The primary purposes for which your data is used are:
If you have given your consent during registration or in your account settings, alladin99 may send you information about the latest promotions, new bonuses, weekly slots tournaments, and relevant special offers. This is entirely your choice — you may withdraw this consent at any time via your account settings or by contacting alladin99 support, without affecting your use of the platform.
Alladin99 does not sell your personal data to any third party under any circumstances. However, there are limited situations where we need to share certain information with other parties to keep the platform functioning properly:
Alladin99 uses services from selected third-party technical providers to operate the platform, including game providers such as Pragmatic Play, PG Soft, and Habanero; payment service providers that process RM transactions via Touch 'n Go, GrabPay, DuitNow, and FPX; and server infrastructure providers that store data securely. All these providers are bound by strict data protection agreements and are only permitted to use your data for purposes that are specific and directly related to the services they provide to alladin99.
Alladin99 may be required to disclose certain information to Malaysian authorities in the following situations:
In all such cases, alladin99 will disclose only the minimum information required and will notify you where legally permitted to do so.
In the event of any business restructuring, merger, or acquisition involving alladin99, user data may be transferred as part of the business assets. In such cases, you will be notified via a clear notice on the platform, and the receiving entity will be bound to comply with this Privacy Policy or an equivalent policy.
Alladin99 implements multiple layers of technical security to protect your personal data from unauthorised access, loss, or misuse:
Alladin99 retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Required for account operations |
| Financial transaction records | 7 years from the transaction date | AML & Financial Audit Requirements |
| KYC & identity verification records | 5 years after account closure | Malaysian legal requirements |
| Game & betting logs | 3 years after the session | Dispute resolution & audit |
| Support communication logs | 2 years after last interaction | Service & training records |
| Technical data (IP address, access logs) | 90 days | Security & threat detection |
Once the defined retention period has lapsed, your data will be securely deleted or anonymised in accordance with established procedures.
Alladin99 uses cookies — small text files stored on your device when you visit our platform. Cookies help us deliver a better experience for you. Below are the types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect alladin99's platform security features, and you may be required to log in more frequently.
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data held by alladin99:
To exercise any of the rights above, please contact the alladin99 support team via live chat or email at support@alladin99.click. Data rights requests will be processed within 14 business days. We may need to verify your identity before processing your request in order to protect the security of your account.
Financial data security is alladin99's top priority. We understand that when you trust us with your payment information for deposits and withdrawals, that trust is something we take very seriously. Here is how we specifically protect your financial data:
All financial transactions on alladin99 — whether deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks — are processed through certified payment gateways using the latest encryption technology. alladin99 itself does not directly access or store your bank account numbers or digital wallet details — all such data is managed by our appointed payment providers.
All financial transactions on alladin99 require two-layer verification — verification within the alladin99 platform and verification through your own payment system (e.g. a TAC from your bank or your Touch 'n Go PIN). This means that even if someone gains access to your alladin99 account, they cannot withdraw your funds without access to your payment device or app.
Alladin99 fully complies with all applicable AML requirements. In cases where suspicious transaction patterns are detected — such as repeated deposits and withdrawals in amounts consistent with money laundering activity — alladin99 reserves the right to suspend the transactions in question and request verification of the source of funds. This is to protect the integrity of the platform and ensure compliance with Malaysian law.
If you have any questions, concerns, or requests regarding alladin99's Privacy Policy or how we handle your personal data, you can reach us via:
We aim to respond to all privacy-related enquiries within 3 business days. For formal data rights requests (access, correction, deletion), the response period is up to 14 business days.
Alladin99 reserves the right to amend this Privacy Policy from time to time in line with changes in law, technology, or how we operate. Any significant amendments will be communicated via:
Amendments will be clearly indicated with an updated date at the top of this page. Your continued use of the alladin99 platform after any amendment takes effect will be considered your acceptance of the revised policy. If you disagree with the changes made, you have the right to close your account in accordance with the procedure set out in Terms & Conditions us.
If you believe that alladin99 has failed to comply with the requirements of the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to file a complaint with the Department of Personal Data Protection Malaysia. alladin99 encourages you to reach out to us first so we can resolve any issues promptly before a formal complaint is filed.
Read other important documents to fully understand how the alladin99 platform operates.
Have questions about how alladin99 handles your data? Here are answers to the questions we receive most often.