Please read these terms and conditions carefully before registering or using alladin99's services. By creating an account or using our platform, you agree to be bound by all the terms set out below. This document is written in Bahasa Melayu for the convenience of our Malaysian players.
Before reading the full terms, here are the six core principles that guide how alladin99 operates.
Alladin99 services are restricted to individuals who are 18 years and above only. This is an absolute requirement that cannot be waived. alladin99 reserves the right to request age verification at any time and may suspend or close the account of any member who fails to confirm that they have reached the eligible age. Any winnings obtained by an underage player will be voided in full and will not be paid out.
Each individual is permitted to hold only one (1) active alladin99 account at any one time. This includes one account per phone number, per email address, per IP address, per device, and per payment detail. Should alladin99 find that an individual holds more than one account (known as "duplicate accounts" or "multi-accounting"), alladin99 reserves the right to:
You are required to provide truthful, accurate, and complete information during the alladin99 account registration process. This includes your full name as shown on your identity card, an active Malaysian phone number, and a valid email address. alladin99 reserves the right to request identity verification documents (KYC — Know Your Customer) at any time, particularly before processing your first withdrawal or any withdrawal exceeding a specified amount. Providing false or misleading information is a serious breach of these terms.
You are fully responsible for keeping your alladin99 account password and login details confidential. alladin99 will never ask for your password through any communication channel. If you suspect your account has been accessed without your authorisation, contact the alladin99 support team immediately via live chat. alladin99 is not liable for any losses resulting from your failure to keep your login details secure.
Alladin99 accepts deposits via the following Malaysian payment methods only, all in Malaysian Ringgit (RM):
Minimum deposit is RM 10 and the maximum deposit limit depends on the payment method used. All deposits are processed in Malaysian Ringgit (MYR) with no processing fees charged by alladin99, although payment providers may impose their own fees which are beyond our control.
Funds you deposit into your alladin99 account are held in accounts that are completely segregated from the company's operational accounts. This means your money remains safe regardless of any changes to alladin99's business operations. alladin99 does not use player funds for operational, investment, or any other purpose beyond maintaining playing balances for legitimate players.
Withdrawal of winnings at alladin99 is subject to the following conditions:
Withdrawal processing times are typically 15 minutes to 1 hour for e-wallet methods, and 30 minutes to 2 hours for bank transfers. alladin99 is not responsible for any delays caused by third-party systems such as banks or digital wallet providers.
Alladin99 complies with Anti-Money Laundering (AML) requirements. alladin99 reserves the right to request verification of the source of funds for any suspicious deposit or withdrawal. Failure to provide satisfactory verification may result in account suspension and referral to the relevant authorities.
All alladin99 bonuses and promotions are subject to the following general terms unless otherwise stated in the specific promotion details:
Alladin99 first deposit bonus of up to RM 1,200 is available to new members only who make their first deposit within the specified period after registration. The wagering requirement for the welcome bonus ranges from 15x to 20x depending on the game type used to fulfil the requirement. Virtual sports may contribute at a different rate compared to slots and table games.
Ongoing promotions such as alladin99's weekly cashback, daily reload bonus, and weekly slots tournament each have their own eligibility requirements and wagering conditions. Full details for each active promotion can be found on the Promotions alladin99. alladin99 reserves the right to modify, suspend, or terminate any promotion with reasonable notice to members.
Alladin99 uses advanced detection systems to identify bonus abuse attempts. This includes, but is not limited to, systematically placing low-risk bets to meet wagering requirements (commonly known as "bonus whoring"), using multiple accounts to claim bonuses repeatedly, and coordinating among players to manipulate game outcomes. Any such activity will result in the immediate cancellation of all bonuses, winnings, and account closure without payment.
All game outcomes at alladin99 — whether slots, baccarat, poker, roulette, virtual sports, or Sports Betting — are final once confirmed by the system. Appeals or disputes regarding settled game outcomes will not be entertained unless there is clear and demonstrable evidence of a technical failure. RNG values certified by an independent certification body constitute the ultimate authority in any dispute involving game outcomes.
In the rare event that a technical failure causes an incorrect game result, alladin99 reserves the right to void the affected round and return the relevant wager to the player. alladin99 is not liable for any losses or winnings resulting from technical failures such as the player's internet connection dropping, device issues, or power outages. Rounds that have been initiated but could not be completed due to an interruption on the player's end will not be voided, and the outcome will be processed based on alladin99's server records.
For the Sports Betting section of alladin99 — covering the Malaysia Super League, English Premier League (EPL), badminton, IPL cricket, and more — the following additional rules apply:
Alladin99 virtual sports — virtual football, virtual horse racing, virtual greyhound racing, virtual tennis, virtual formula racing, and virtual basketball — are powered by a genuine RNG and their outcomes are entirely independent of real-world matches or sporting events. Players acknowledge and understand that strategies based on real sports statistics do not apply to alladin99 virtual sports.
The following actions are strictly prohibited on the alladin99 platform and may result in immediate account closure without payment of any remaining balance:
Alladin99 cooperates fully with Malaysian authorities in cases involving fraud or illegal activity. Reports to the police or the Companies Commission of Malaysia (SSM) will be filed when necessary.
You may close your alladin99 account at any time by contacting our support team via live chat or by emailing support@alladin99.click. Before the closure is processed, you must ensure there are no active bonus wagering requirements and no open bets. Any valid account balance will be returned to you via the same payment method used for your last deposit within 3–5 business days.
Alladin99 reserves the right to suspend or close your account without prior notice if:
If your account is suspended for reasons unrelated to a terms violation — for example, at your own request for an account time-out — any valid account balance will remain available for withdrawal once the suspension period ends or the relevant issue is resolved. However, if the suspension is due to a fraud investigation or a terms breach, the balance may be held until the investigation is concluded.
Alladin99 shall not be held liable for any loss or damage arising from the following situations:
Alladin99's maximum liability in any circumstance is limited to the total amount you deposited in the 30 days prior to the relevant claim. alladin99 makes no warranty that the platform will be available without interruption at all times, although we strive to maintain high uptime.
Alladin99 emphasises that betting should be viewed as entertainment, not as a source of income or a means of resolving financial difficulties. As a condition of using this platform, you acknowledge and agree to the following:
For more information on self-exclusion tools and support resources, please visit the Responsible Gaming page. National helpline: Talian Kasih 15999.
Alladin99 reserves the right to amend, update, or supplement these terms and conditions at any time. Members will be notified of any material changes via email, in-platform notification, or an announcement on the alladin99 homepage at least 7 calendar days before taking effect. Continued use of the alladin99 platform after the amendment's effective date will be considered your acceptance of the revised terms.
These alladin99 Terms and Conditions are written in Malay as the official language for the convenience of Malaysian players. In the event of any conflict in interpretation, the Malay version shall prevail.
Should any provision of these Terms and Conditions be found invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the remainder, and all other provisions shall continue in full force and effect.
If you have any questions, concerns, or complaints regarding alladin99's Terms and Conditions, please contact us via:
The alladin99 support team is made up of Malaysians who are fluent in Bahasa Malaysia and will respond to your enquiries as promptly as possible.
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